Return Policy of Euro® Diamond Products

If Wrong Item Received:

1. No product will be accepted without prior authorization from Euro Stone Tools
2. No product will be accepted for return if it has been used.
3. Our 30/30 policy allows 30 days to return NEW and Unused products for a 30% restocking fee.
4. Freight must be prepaid for all returned items.
5. Refund can only be issued until we have received and checked returned product.
6. Euro® has a Limited Warranty.

1. Please always check your order when it is delivered. Keep all the original packing material.
2. We must be notified within 48 hours after delivery of any incorrect items.
3. Call our toll free at +86-15060341761 between the hours of 9AM and 5PM UTC+8 . Photos of wrong product(s) will be required.
4. We will issue a call tag for the incorrect item. Shipping company will pick it up the next business day.
5. Once the item is picked up, the correct item will be sent out on that day.

If Item is Damaged:

1. Please always check your order when it is delivered. Keep all the original packing material.
2. Follow unpacking instruction carefully.
3. If you received your item(s) damaged, you need to put "damaged" on the receipt and contact us ASAP. We must be notified within 48 hours after delivery of any damaged items. Photos of damaged product(s) will be required.
4. Call our toll free at 86-150-60341761 between the hours of 9AM and 5PM UTC+8  Monday - Friday.